& Exchange Policy
VWD Computers Inc. will repair and
exchange parts for your computer system free of charge in the U.S.A. in the event of a
defect or workmanship, as follows:
All sales are made only upon the terms and conditions set forth on your invoice. Customer,
by accepting the products, shall be deemed to have assents to the terms and conditions set
forth on this or other document hereafter sent by VWD Computers Inc. , unless specifically
or expressly objected to any such terms by the customer within three days of receiving the
VWD Computers Inc. warrants all systems, excluding monitors, keyboards and hard drives, to
the original purchaser for a period of ONE YEAR from the purchase date to
be free of any defects in workmanship.
EXCLUSIVE CPU AND MEMORY WARRANTY
All sales on CPU and MEMORY are final. No cash refunds. All CPU and MEMORY have a 30-day
functional warranty. CPU and MEMORY warranties honored with original labels/warranty void
if labels removed or tampered with.
New parts in exchange for defective parts, including monitors, keyboards, mice, and hard
drives, for a period of one year from the purchase date to the original purchaser. All
product warranties honored with original labels (Removed or tampered labels void
Units sold "as is" or those that have specified warranties override this
All products that include Manufacturers warranty to include, but not limited to: printers,
NEC, Mitsumi, Novell, Magnovision, Sony, Western Digital and Seagate products shall be
serviced and warranted by the original manufacturer, and that warranty shall override this
document in terms and conditions. The customer should contact the manufacturer regarding
warranty information and repair.
Absolutely no refunds for SPECIAL ORDER items.
VWD Computers Inc. shall not be liable for incidental or consequential damages resulting
from the use of products, or arising out of any breach of this warranty, duration of
implied warranties, if any, limited to one year. This warranty is only extended to the
original purchaser. A purchase receipt or original invoice will be required before
warranty performance is rendered. In the event an attorney is employed or expenses are
incurred to compel payment of the invoice or to declare any action or proceeding is
commenced, the buyer agrees to pay VWD Computers Inc. all such expenses and attorney fees.
The jurisdiction over any dispute between the parties hereto shall be in the State or
Federal Courts located closest to VWD Computers Inc. , in the state of Ohio. The warranty
only covers failures due to defects in materials or workmanship which result from normal
use. It does not cover failures due to defects which occur in shipment or failures which
are caused by products not supplied by VWD Computers Inc. , or failures which result from
accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, modification or service by anyone other than a factory service center or
damage that is attributable to acts of God. VWD Computers Inc. SHALL NOT BE HELD
RESPONSIBLE FOR ANY LOSS OF DATA RESULTING FROM ANY DEFECT.
Computers Inc. provides a 30-day money back warranty on its parts, accessories and
standard computer system configurations, except CPUs and MEMORY. There is a 15% restocking
fee on all returns after 3 days from date of receipt. If the customer wishes to return the
merchandise for a refund within the 30 days from the invoice date, he/she shall follow the
steps outlined in the paragraph for returning defective merchandise. RMA numbers are only
valid for ten days from the time they are issued, please ship the items as soon as
possible. Missing or damaged manuals shall be charged at $15 or their actual value,
whichever is greater. Shipping, COD and handling fees are non-refundable. The customer
shall pre-pay the shipping charges involved in returning to VWD Computers Inc. . Insurance
on such shipments is recommended. There is ABSOLUTLEY NO REFUND BEYOND 30 DAYS! Due to the
market conditions, all prices and specifications may change without prior notice. VWD
Computers Inc. is not responsible for any typographical errors.
Upon discovery of the defect the customer shall:
Notify customer support department of the defect; call 573-336-8689 or send us a request.
Request a return merchandise authorization (RMA) number from the technician.
Package the product carefully in its original container. Monitors must be double boxed.
Return only the product found to be defective. Enclose a copy of your original VWD
Computers Inc. invoice and a letter clearly explaining the problem and the specific steps
to reproduce it. Do not include any non-defective parts unless requested.
All defective items will be repaired or replaced with one of equal or greater value at our
Any merchandise returned for replacement, that on the basis of VWD Computers Inc. opinion,
is NOT defective ("no problem found"), or that the damage was caused by the
user, will be returned freight collect and a handling fee added.
Include the RMA number on the outside of the box, on the copy of the invoice, and on the
Ship the product to the VWD Computers Inc. address indicated at the top of this page.
UPS shipping is recommended; FedEx, and other common carriers are acceptable. Shipping
insurance is recommended.
All packages shipped to VWD Computers Inc. without a valid RMA Number MAY be refused.